Enquiry delays

We are currently experiencing a large number of enquiries and processing a high volume of applications. If possible, delay your call or email to us, and check the resources section of this website for helpful factsheets and information.

Introducing text messaging

The Worker Screening Unit will be introducing another way to communicate with applicants and clearance holders. From 3 July 2023, the Worker Screening Unit will be using text messaging to make contact with Disability Worker Screening applicants and clearance holders. If you receive a text message from QLD_WS_Unit please read the text carefully for instructions on how to respond. The Worker Screening Unit will only send you a text message in relation to an existing application or your current NDIS Worker Screening Clearance.

To enable us to reach you, please ensure the phone number listed on your Worker Screening Portal is current.

Application forms updated

From 1 July 2023, our application forms will be updated. If you are unable to apply online via the Worker Screening Portal, please ensure you use the most up to date forms available in the resources section of this website.