Phone delays

We are currently experiencing longer than normal wait times. If possible, delay your call and check the resources section of this website for helpful factsheets and information.

Optus data breach

If you were impacted by the Optus data breach and were issued a new driver licence from the Department of Transport and Main Roads, update your new customer reference number through the worker screening portal by clicking the yellow button called ‘Login to Worker Portal’.

Then go to the ‘Other Personal Details’ section to update your CRN and, if necessary, your TMR registered email address.

The portal will verify the new details with TMR and if the details match, a one-time password will be sent to your TMR registered email and you will be prompted to enter it into the worker screening portal.

Your details will then be saved and a notification email sent to you.

Application forms updated

Our application forms were updated on 1 July 2022, please ensure you use the current forms if you are not able to apply online. They are available in the resources section of this website